Privacy Policy
How That Place Home Living collects, uses and protects your personal data.
English · Last updated 7/26/2026
1. Introduction
- That Place Home Living is committed to protecting your privacy and complying with UAE data-protection laws.
- This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
2. Information We Collect
- Identity data: name, email, phone, passport details (for booking compliance).
- Booking data: stay dates, property selected, payment confirmation references.
- Device data: IP address, browser, device type — used for security and analytics.
- Communication data: messages exchanged with our concierge and support teams.
3. How We Use Your Data
- Process and manage your bookings, payments and check-ins.
- Send service-related communication (confirmations, reminders, T&C updates).
- Comply with legal obligations (taxes, hospitality regulations, RERA).
- Improve the platform based on aggregated usage analytics — never sold to third parties.
4. Data Sharing
- Payment data is processed by Stripe under their own privacy terms.
- Property owners receive only the data strictly needed to host you (name, dates, guest count).
- Legal authorities may request data; we respond only to lawfully issued requests.
5. Your Rights
- Access — request a copy of your data at any time.
- Rectification — correct inaccurate or outdated information.
- Deletion — request full account removal via info@thatplacehome.com.
- Portability — receive your data in a structured machine-readable format.
6. Data Retention
- Booking records are retained for 7 years to comply with UAE accounting law.
- Marketing preferences are honoured for the lifetime of your account.
- Inactive accounts are anonymised after 24 months of no activity.
7. Security
- All traffic is encrypted in transit (TLS 1.3).
- Sensitive data at rest is encrypted using AES-256.
- Access to personal data is restricted to authorised staff under strict need-to-know.
8. Contact
- Data Protection Officer: info@thatplacehome.com
- Postal: That Place Home Living, Dubai, United Arab Emirates
See also: Terms & Conditions
